WDG Mail Setup and Feature Details
Username / Account name: your full email address (firstname.lastname@example.org).
Password: if you do not know your password, contact your domain administrator or contact us at 607-387-3018.
Server name / address: mail.worlddesign.com (for both incoming and outgoing mail. POP3, IMAP4, SMTP protocols).
SSL/TLS encryption: Supported and recommended for all protocols (incoming and outgoing).
SMTP (outgoing) authentication: Enable outgoing server authentication in your email client and enable secure mode (SSL or TLS). Use the same username/password as for incoming mail. Click here for more details.
To send mail through WDG Mail servers, you should enable outgoing server authentication and enable secure mode in your e-mail program. The exact setup steps vary depending on which e-mail program you use. General steps for a few popular programs are shown below. Please consult your product documentation, or contact us if you require further assistance.
- Microsoft Outlook / Windows Mail: Go to Tools > Account Settings and double click your e-mail account. On the Outgoing Server tab check the box that says: "My outgoing server requires authentication." Then choose: "Use same settings as my incoming mail server."
- Mozilla Thunderbird: Go to Tools > Account Settings, in the left pane select "Outgoing Server (SMTP)." Edit server settings and under the "Security and Authentication" section select the "Use name and password" checkbox. For User Name enter your full e-mail address. Select the "TLS, if available" radio button.
- Eudora 7: Go to Options, select Sending Mail in the left pane. Mark the "Allow authentication" checkbox. Click on the Secure Sockets when Sending scroll box, and choose "Required, STARTTLS."
Alternate SMTP ports: 587, 2525, & 8025. These can be used if your ISP prevents you from using external servers for sending mail (port 25 blocking). Click here for more details.
Some Internet service providers (ISPs) prevent you from sending outgoing mail through any servers except their own. While you can typically use their servers for sending outgoing mail, this is generally undesirable for a number of technical reasons. The security and deliverability of your mail may suffer as a result. For this reason we have set up an alternate way for you to send mail directly via our servers. This requires a simple change in your e-mail program. The exact steps differ based on the e-mail program you use, but in general what you need to do is configure outbound (SMTP) mail sending on an alternate network port. The available ports are listed above. You may have to try more than one port to find one that your ISP isn't blocking.
- Microsoft Outlook / Windows Mail: Go to Tools > Account Settings and double click your e-mail account. In the Advanced tab, edit the "Outgoing server (SMTP)" port entry and set it to one of the alternate ports (587, 2525, or 8025). Also select "TLS" for the type of encrypted connection.
- Mozilla Thunderbird: Go to Tools > Account Settings, in the left pane select "Outgoing Server (SMTP)." Edit server settings and set the "Port" entry to one of the alternate ports (587, 2525, or 8025). Set the "Use secure connection" setting to "TLS."
- Eudora 7: Go to Options, select Sending Mail in the left pane. For the "SMTP Server" setting, add a colon and port number to the server name so it appears as "mail.worlddesign.com:587" (w/out the quotes). Make sure "Allow authentication" is checked. Click on the Secure Sockets when Sending scroll box, and choose "Required, STARTTLS."
Web mail: http://www.wdg.us/ -- In the "Customer Login" area, on the left, log in with your full e-mail address and password.
PDA mail (iPhone, Blackberry, Treo, etc.): https://mail.worlddesign.com/pda/
Email Settings: Configure your e-mail account from your WDG Mail control panel. Log into Web mail (see above), then from the Web mail interface, choose Tools > Options. You can change your password under Tools > Account.
Anti-Spam: All suspected junk mail is tagged with "[[ SPAM ]]" in the subject line. You can decide if you want junk mail to automatically go into a Spam folder on the server, or directly to your inbox. By default all junk mail will go to your inbox. Show Instructions
To have WDG Mail automatically place suspected spam in your account's Spam folder, in webmail go to Tools > Options > Security > Spam, and change the Spam Folder Mode to "Use Spam Folder." Please note that if you use POP to retrieve your mail (vs. IMAP), you will not get the contents of the Spam folder delivered to you automatically. In this case you will need to check your spam folder manually using the Web mail interface.
Messages in the Spam and Trash folders on the server are automatically deleted after 30 days.
Blacklists and Whitelists: Each user can set personalized Blacklists and Whitelists of e-mail senders. The whitelist ensures that mail from a specific sender never gets marked as spam. Conversely, the blacklist ensures that mail from a sender is always rejected. You can black/whitelist a specific e-mail address or even an entire domain. Show More Information
To edit your black/whitelists directly, log into Web mail (see above), and expand the Filters folder in the left pane. From there you can select which list you would like to view/edit.
To add senders to your black/white lists, use one of the following methods:
- In Web mail, simply right-click on a message and select "Blacklist Sender" or "Whitelist Sender," depending on which you want to do.
- From your e-mail program, send a blank e-mail to either "email@example.com" or "firstname.lastname@example.org" and put the sender's e-mail address you wish to black/white list in the Subject line. You should get a response back from the server that the action was successful.
Auto-Whitelist: when you send email through the WDG Mail servers, the recipient(s) is (are) automatically added to your whitelist. Also, if you maintain a list of contacts in your webmail, all your contacts are automatically whitelisted.
Anti-Virus: All incoming and outgoing mail is checked for viruses. However, this is not a replacement for a good desktop anti-virus program. Our system currently uses AV software by Avast.
SyncML URL: https://mail.worlddesign.com/syncml/ (available remote folder names are "Calendar," "Contacts," and "Tasks"). Login using your full e-mail address and password.
CalDAV URL: https://email@example.com/Events/ -- where "firstname.lastname@example.org" is your e-mail address.